CBC Frequently Asked Questions (FAQ)
Q: What is the CBC?
The Maleny Supa IGA Community Benefit Club allows local community groups to raise funds through a partnering process with their local store.
Q: What does CBC stand for?
A: Community Benefit Club
Q: How much goes back into the nominated Community Group?
A: 1 Cent in every Dollar a customer spends except on smoking products
Q: How does a customer join the CBC?
A: See a Supervisor at the Front End of Maleny Supa IGA
Q: What benefits does the customer get by being a member of the CBC?
A: They help raise money for their nominated group or for community needs
Q: What can I do if I am not a member of a Community Group?
There is a generic Community Needs Fund which will be used
at our discretion to help local individuals, families or groups who need support
Q: Does it cost anything to be a member of the CBC?
A: No, it costs absolutely nothing
Q: Do you have to provide all of your details on the Customer Application?
A: No, you do not. Only the ones marked with an asterisk are mandatory
Q: Do you have to have your keytag with you to support your Group?
A: No, you can simply quote your Customer Number
Q: Are any products excluded from the CBC promotion?
A: Yes, all smoking products. No points are accumulated for these
Q: Who do I talk to about the Community Benefit Club?
Contact: Samantha Outridge or Marcia Probert (Store Manager) on 5494 2257
- they will be happy to help with your queries!
Q: Can I support more than 1 Community Group?
Yes, simply submit another Customer Application Form and you will receive another keytag
Q: Will I be able to change groups?
Yes, simply submit another Customer Application Form to change details,
the points that you have accrued during the month in which you change will be awarded to your NEW group
Q: How much money is potentially available to be donated back into the community?
In the first 4 years of CBC at Maleny Supa IGA, the community has raised over $400,000 for local groups and organisations
Q: How will groups know how much money has been raised for their group?
A: By checking this website or by completing a redemption request form available instore or online.
Q: How does a Community Group redeem the money it has raised?
By submitting a Funds Redemption Form obtainable from the store
or downloading it from this website
Q: How long will it take to receive monies raised?
A: Allow 2 weeks for processing
Q: How does a Community Group know how much cash can be redeemed?
A: Email us on firstname.lastname@example.org or use our contact details on our website. You can also contact the Store Manager on 5494 2257.
Q: Is there a minimum amount of money which can be redeemed?
A: Cheques will not be generated for amounts less than $100
Q: How often can a Community Group redeem funds?
A: As often as you wish assuming funds are available
Q: Can Community Groups use the IGA and CBC logos?
A: Yes, they are available to download from this website
Q: Are there promotional materials available for Community Group use?
A: Yes, we have banners and a marquee to promote the IGA brand
Q: Is this a loyalty program?
A: Yes it is, but one whereby the community benefits